FAQ

Product-related

What is the duration of your warranty?

All of our products come with a 1-year free warranty. You may also purchase an extended warranty for longer coverage.

Pre-Order

Can I specify my delivery date?

If you would like us to delay shipping, please contact our customer service team and we will do our best to arrange it. However, we cannot guarantee that your order will arrive on an exact date of your choosing, as final delivery depends on the carrier’s schedule and local conditions.

Do I need to pay taxes on my purchase?

No, you do not need to pay taxes on your purchase. All prices listed are tax-free, so the price you see is the price you pay.

Do you offer financing options?

Orders under $4,000 are eligible for installment payments through Afterpay.

Will I be charged for the order at check out or when it ships?

For security reasons, we do not store credit card information. Therefore, your card will be charged at the time of purchase.

Can I cancel my order before it's shipped?

You can cancel your order at any time before it's shipped, hassle-free.

What if I changed my mind after the product is shipped?

If you decide you don't want the product after it's shipped, please wait until the product is returned to our warehouse. Once the warehouse completes the inspection and verification process, we'll initiate a refund.

Is there a physical location where I can view the product?

Currently, we do not have a showroom or physical store. You may refer to the reviews and experiences shared by other customers.

Why can't some coupons be used?

Some coupons have usage restrictions. For specific details, you can contact our customer service at service@belffin.com

Shipping

Is shipping free for all products on the site?

Yes! We offer free shipping on all products across the site.

How long will it take to ship my order?

It usually takes 3-5 days to receive the product after shipping. For delivery times, please refer to our Shipping Policy for detailed information.

Which shipping carriers do you use?

UPS/Fedex.

Is it necessary to be at home to receive the delivery?

No, it is not required to be present for the delivery. FedEx will typically leave the packages at your doorstep.

Why is the number of packages I received incorrect?

Due to the large number of packages, they may not all arrive on the same day. Please be patient and wait for the remaining packages to be delivered.

Returns and Refund

What should I do if the product I received is damaged?

Please contact our customer service immediately, and we will arrange a replacement for you.

What if I don't like the product or it's the wrong size?

It's essential to note that that for returns that are not related to product quality issues, you will be responsible for the return fee.

What is the return policy?

You have 30 days to request a return after receiving your item. The item must be unused, with tags, and in its original packaging. For more information, please visit the Belffinsleep Return & Refund Policy.

How are refunds processed?

Approved refunds are processed within 10 business days, but it may take longer for your bank to post the refund.

Other

How can I initiate a business cooperate with Belffinsleep?

To explore potential business collaborations with Belffinsleep, please reach out to us via email at belffinhome@belffin.com. Our team will be delighted to discuss opportunities and explore mutually beneficial partnerships.

Do you have any suggestions for our products?

We welcome your suggestions and feedback. Please contact us via email at belffinhome@belffin.com, and we will do our best to address your concerns.