Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

30-Day Returns

You may return new, unopened items within 30 days of delivery for a full refund, provided they meet the return conditions below.

Return Eligibility

To be eligible for a return, your item must(especially for bed frames):

  • Be unused and unassembled
  • Be in the same condition as received
  • Be in its original packaging
  • Include all original hardware, accessories, manuals, and documentation
  • Be accompanied by the receipt or proof of purchase

Please note that clearance items and gift cards are final sale and cannot be returned.

How to Start a Return

To initiate a return, please contact us at support@belffinsleep.com.

Please include your order number and the reason for your return request.

If your return is approved, we'll provide return instructions. Returns should be sent to:

BelffinSleep Returns
5670 Ferguson Dr
Commerce, CA 90022
Contact: Sandy
Phone: 909-282-9809

Returns sent without prior authorization will not be accepted.

If you have any questions regarding your return, please contact us at support@belffinsleep.com.

Return Shipping

Customers are responsible for return shipping costs.

Because bed frames are oversized products, return shipping typically ranges from $80–$200, depending on the size of the item and your location.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, please notify us within 48 hours of delivery by emailing Service@belffin.com with:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

After reviewing your claim, we will provide replacement parts, a replacement product, or a full refund when appropriate.

Non-Returnable Items

The following items cannot be returned:

  • Clearance or final sale items
  • Gift cards
  • Customized or personalized products
  • Hazardous materials, flammable liquids, or gases

If you're unsure whether your item is eligible for return, please contact our customer service team before requesting a return.

Exchanges

The quickest way to exchange an item is to return the original item following our return process. Once your return is accepted, you may place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–7 business days.

Please note that your bank or credit card issuer may require additional processing time before the refund appears in your account.

If you have not received your refund after 10 business days from approval, please contact us at support@belffinsleep.com.